Return Policy Page

Arabayaat.com – Return & Refund Policy

Last Updated: [25/10/2025]

At Arabayaat.com, we want you to shop with confidence. This Return & Refund Policy explains how returns, exchanges, and refunds are handled when you purchase products through our marketplace.

1. General Policy

• This policy applies to all purchases made through Arabayaat.com unless otherwise stated by the Seller.
• Arabayaat.com operates as an online marketplace connecting buyers with independent sellers. Each seller is responsible for fulfilling, shipping, and accepting returns for their products, unless otherwise managed by Arabayaat.com.
• Returns and refunds comply with Jordanian Consumer Protection Law (No. 7 of 2017).
• Some items may have special conditions or may not be eligible for return (see Section 6).

2. Eligibility for Returns

You may request a return if:

1. The product is defective, damaged, or not as described/listed.
2. The product is incorrect or incomplete compared to your order.
3. You received a product that is expired or unfit for use.
4. Returned items must be in their original packaging, unused, and accompanied by proof of purchase, unless the product is defective or damaged.

3. Return Period

• You may initiate a return request within 3 days of receiving the product.
• For electronics, appliances, and durable goods, returns must be initiated within 1 Week if a defect is detected.

4. Refunds

• Refunds will be issued once the Seller or logistics partner confirms the returned item meets the conditions above.
• Refunds are processed using the original payment method (credit/debit card, wallet, or bank transfer).
• If you paid by Cash on Delivery, refunds will be issued via bank transfer or store credit.
• Once approved, the Buyer will receive confirmation by email or SMS. Refunds typically take 7–14 business days depending on the payment method and financial institution.

5. Exchanges

• Where possible, Buyers may choose to exchange the product instead of requesting a refund.
• Exchanges depend on Seller stock availability.

6. Non-Returnable Items

The following items cannot be returned unless defective or damaged:

• Perishable goods (food, beverages, flowers, etc.)
• Personal care items (cosmetics, perfumes, hygiene products) if opened or used
• Intimate or sanitary products (e.g., underwear, swimwear)
• Digital products, gift cards, and downloadable software
• Customized or personalized items made to order

7. Shipping & Return Costs

• If the return is due to defect, damage, or Seller error, Arabayaat.com or the Seller will cover return shipping costs.
• If the return is due to Buyer’s preference (e.g., change of mind), the Buyer is responsible for return shipping fees.

8. Dispute Resolution

• Sellers are required to cooperate in good faith with all return and refund requests in accordance with this policy and applicable laws.
• If a Buyer and Seller cannot resolve a return issue, Arabayaat.com will review the case and make a final decision in line with our policies and Jordanian law.
• Unresolved disputes may be escalated to the Consumer Protection Directorate under the Ministry of Industry, Trade, and Supply.

9. Change of Mind

Returns for reasons unrelated to product defect or seller error (e.g., Buyer changed their mind) are accepted only if the Seller’s individual policy allows it. 

10. Contact Us

For return requests or support, please contact:

Arabayaat.com Customer Care
Email: support@arabayaat.com
Phone: +962-77-776 9993
Address: 216, Wasfi Al Tal Street, Al Alia' Commercial Center, 2nd Floor, Office#22

Compliance Note

This policy is governed by the laws of the Hashemite Kingdom of Jordan. By purchasing through Arabayaat.com, you agree to abide by this Return & Refund Policy and the platform’s Terms of Use.