Return Policy Page

Arabayaat.com – Return & Refund Policy

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At Arabayaat.com, we want you to shop with confidence. This Return & Refund Policy explains how returns, exchanges, and refunds are handled when you purchase products through our marketplace.

1. General Policy

• This policy applies to all purchases made through Arabayaat.com unless otherwise stated by the Seller.
• Returns and refunds comply with Jordanian Consumer Protection Law (No. 7 of 2017).
• Some items may have special conditions or may not be eligible for return (see Section 6).

2. Eligibility for Returns

You may request a return if:

1. The product is defective, damaged, or not as described/listed.
2. The product is incorrect or incomplete compared to your order.
3. You received a product that is expired or unfit for use.

3. Return Period

• You may initiate a return request within 3 days of receiving the product.
• For electronics, appliances, and durable goods, returns must be initiated within 1 Week if a defect is detected.

4. Refunds

• Refunds will be issued once the Seller or logistics partner confirms the returned item meets the conditions above.
• Refunds are processed using the original payment method (credit/debit card, wallet, or bank transfer).
• If you paid by Cash on Delivery, refunds will be issued via bank transfer or store credit.
• Refund processing may take 7–14 business days depending on the payment method.

5. Exchanges

• Where possible, Buyers may choose to exchange the product instead of requesting a refund.
• Exchanges depend on Seller stock availability.

6. Non-Returnable Items

The following items cannot be returned unless defective or damaged:

• Perishable goods (food, beverages, flowers, etc.)
• Personal care items (cosmetics, perfumes, hygiene products) if opened or used
• Intimate or sanitary products (e.g., underwear, swimwear)
• Digital products, gift cards, and downloadable software
• Customized or personalized items made to order

7. Shipping & Return Costs

• If the return is due to defect, damage, or Seller error, Arabayaat.com or the Seller will cover return shipping costs.
• If the return is due to Buyer’s preference (e.g., change of mind), the Buyer is responsible for return shipping fees.

8. Dispute Resolution

• If a Buyer and Seller cannot resolve a return issue, Arabayaat.com will review the case and make a final decision in line with our policies and Jordanian law.
• Unresolved disputes may be escalated to the Consumer Protection Directorate under the Ministry of Industry, Trade, and Supply.

9. Contact Us

For return requests or support, please contact:

Arabayaat.com Customer Care
Email: support@arabayaat.com
Phone: +962-77-776 9993
Address: 216, Wasfi Al Tal Street, Al Alia' Commercial Center, 2nd Floor, Office#22